![]() ![]() ![]() ![]() They can accept up to 200 calls per instance and queues up calls to be serviced.Often paired with Auto Attendants (also just released), Call Queues can have custom corporate greetings and hold music for inbound calls.What are Call Queues?Ĭall Queues – provide automated call distribution for incoming calls. While the customizability of Call Queues is not identical to that of Skype for Business 2015 on premises, there is still great value from this solution, and I will highlight the features as available today taken directly from Microsoft. Microsoft announced last week () that Skype for Business Online now has Call Queue functionality for general availability, which has been long anticipated for organizations looking to expand their current Cloud PBX solution or others that have been hesitant to migrate to Skype for Business Online until that functionality is available. ![]()
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